Terms & Conditions

1. General

By placing an order with us, you agree to these Terms & Conditions. We reserve the right to amend these terms at any time without prior notice.

We do not accept or process TikTok Shop orders.
All orders are subject to stock availability.
Once an order has been placed, it cannot be cancelled or amended after processing has begun.

All orders are dispatched via DPD and are typically delivered within 1–2 working days after dispatch.
Delivery times are estimates and are not guaranteed.
Pre-order items will be dispatched as soon as stock becomes available. Any estimated arrival dates provided are subject to change.
Orders containing both in-stock and pre-order items may be held and dispatched together unless otherwise agreed.

Any parcel that has not been received must be reported within 7 working days of the expected delivery date.
Claims made after 7 working days may not be investigated, and the parcel will be deemed to have been delivered successfully.
We reserve the right to request information or evidence when investigating missing parcel claims.

Customers are responsible for providing accurate delivery details at the time of ordering.
We cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information supplied by the customer.

Any damaged or faulty items must be reported within 48 hours of delivery.
Photographic evidence may be required before a replacement or refund can be considered.

No refunds will be given for sale, clearance, promotional, or discounted items.
No refunds will be given for change-of-mind purchases.
Prams, toys, and other items that have been assembled, built, or used cannot be returned unless they are faulty.
Returns will only be accepted where agreed in writing.
Refunds will not be issued for parcels confirmed as delivered by the courier unless an investigation proves otherwise.
Pre-order items are non-refundable unless the item is cancelled by us or cannot be supplied.

We are not liable for delays caused by couriers, customs, adverse weather conditions, or other circumstances beyond our control.
Our liability is limited to the value of the goods purchased.

For any questions regarding your order, delivery, or these Terms & Conditions, please contact us directly.