Shipping policy

Orders

• We do not accept or process TikTok Shop orders.
• All orders are subject to stock availability.
• Once an order has been placed, it cannot be cancelled or amended after processing has begun.

3. Delivery

• All orders are dispatched via DPD and are typically delivered within 1–2 working days after dispatch.
• Delivery times are estimates and are not guaranteed.
• Pre-order items will be dispatched as soon as stock becomes available. Any estimated arrival dates provided are subject to change.
• Orders containing both in-stock and pre-order items may be held and dispatched together unless otherwise agreed.

4. Missing Parcels

• Any parcel that has not been received must be reported within 7 working days of the expected delivery date.
• Claims made after 7 working days may not be investigated, and the parcel will be deemed to have been delivered successfully.
• We reserve the right to request information or evidence when investigating missing parcel claims.       Incorrect Delivery Information

• Customers are responsible for providing accurate delivery details at the time of ordering.
• We cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information supplied by the customer.